Return & Exchange Policy

Please contact our customer service team at help@rikilovesriki.com for any questions regarding our policies or for assistance in processing your return or exchange.


International Returns & Exchanges

Holiday Return & Exchange Policy

Orders placed between 11/1-12/25

Contact our customer service department by 1/15/2021 for any return for a full refund or to exchange as long as the following conditions are met:
 
 Product(s) must be in like-new condition
 All product accessories are included in return
 Returned in ORIGINAL PACKAGING
 
Returns
You will be responsible for paying fees to return the merchandise to the shipping origin or our US location by paying the shipping cost back to us.
 
If you received anything eligible for free international shipping, there will be a restocking charge equal to 35% of the purchase price of your returned order.
 
Exchanges
The amount you paid will go towards the price of the product on the day the order was placed.
Return & Exchange Policy for Orders Placed Prior to 11/1
 
Requirements
All requirements must be met in order to be eligible for a return, refund, or exchange.
 
  • Product is in like-new condition
  • All product accessories are included in return
  • Product is returned in ORIGINAL PACKAGING
 
Returns
Please contact our customer service department within fourteen (14) days of delivery in order to receive a full refund upon the products return as long as the requirements are met.
 
Any damages upon receiving the product must be reported to our customer service department within three (3) days of being delivered in order to be qualified for a refund.
 
You will be responsible for paying fees to return the merchandise to the shipping origin or our US location by paying the shipping cost back to us.
 
If you received anything eligible for free international shipping, there will be a restocking charge equal to 35% of the purchase price of your returned order.
 
Exchanges
If within thirty (30) days of receiving your order, you would like to exchange an item and the requirements for returns are met. Contact our team by emailing help@rikilovesriki.com.

United States Returns & Exchanges

Return & Exchange Policy for Orders Placed Prior to 11/1
 
Requirements
All requirements must be met in order to be eligible for a return, refund, or exchange.
 
  • Product is in like-new condition
  • All product accessories are included in return
  • Product is returned in ORIGINAL PACKAGING
  • Product(s) are dropped off at UPS or USPS within 7-10 days of receiving the return label (NO return shipping fees)
 
Returns
Please contact our customer service department within fourteen (14) days of delivery in order to receive a full refund upon the products return as long as the requirements are met.
 
Any damages upon receiving the product must be reported to our customer service department within three (3) days of being delivered in order to be qualified for a refund.
 
Exchanges
If within thirty (30) days of receiving your order, you would like to exchange an item and the requirements for returns are met. Contact our team by emailing help@rikilovesriki.com.

Holiday Return & Exchange Policy

Orders placed between 11/1-12/25

Contact our customer service department by 1/15/2021 for any return for a full refund or to exchange as long as the following conditions are met:

 Product(s) must be in like-new condition
 All product accessories are included in return
 Returned in ORIGINAL PACKAGING
 Product(s) are dropped off at UPS or USPS with 7-10 days of receiving the return label (NO return shipping fees)
 
Exchanges
The amount you paid will go towards the price of the product on the day the order was placed.

Frequently Asked Questions

1. I opened my order, can I still return it for a refund?

Yes! Even if you have opened the item, you are able to return it for a refund or exchange.

We will accept opened packages as long as the product is returned in like-new condition, with the original packaging and with all the included accessories.

In addition, you will need to have contacted our customer support team regarding the return or exchange request within the allotted timeframe in order to be eligible to return your product.

2. I don't have the shipping box, how can I ship back my return?

We do not cover shipping fees associated with the packaging for your return.

If you no longer have the shipping box that your product was delivered in, you can utilize any other boxes that you may have or you can purchase a box at a UPS or USPS location when you are dropping it off.

3. When will I receive my refund?

We will process your refund after we have your received your returned package at our warehouse.

Due to remote working conditions, please allow 1-2 business days after your return has been delivered to our warehouse for a refund notification email to be sent to you.

Once the refund is processed, you can expect to see the amount reflected on your bank statement within 3-5 business days.

4. I'd like to exchange my product, when will the new product ship?

We will ship out your new product after we have your received your returned package at our warehouse.

Due to remote working conditions, please allow 1-2 business days after your return has been delivered to our warehouse for the new product to be shipped out to you.


Contact Us

help@rikilovesriki.com

Let's Chat!

+1 (646) 542-1141
Hours: 10am-6pm EST